SHIPPING & HANDLING
We will endeavour to ship your goods as soon as possible following confirmation of your order. Shipment confirmation with tracking information will be emailed to you once your order has been processed.
Please note that during peak holiday periods there may be slight delivery delays – if you have any questions or concerns about your delivery, please email us at email@example.com or call 02 4311 6426
RATES - DOMESTIC DELIVERY
We offer free shipping on all orders over AU$50.
For orders under AU$50, shipping will be charged at a flat rate of AU$12.
RATES - INTERNATIONAL DELIVERY
We offer free shipping on all international orders over AU$100.
For orders under AU$100, shipping will be charged at a flat rate of AU$30.
ONLINE RETURNS POLICY
We will happily accept returns on full priced items within 7 days of receiving your order for an exchange, credit note or refund. All items must be unused and in original condition with tags attached.
All footwear must have original, undamaged shoeboxes with no sole markings or scratches.
Swimwear will not be accepted for return or exchange if the hygiene strip as been removed or tampered with in any way.
We do not accept returns or exchanges on sale items unless faulty.
HOW DO I RETURN AN ITEM?
To return in store:
Visit us in store within 7 days of receiving your order and we will assist you with an exchange, credit note or refund in line with the policy outlined above.
To return via post:
Within 7 days of receiving your order, email us at firstname.lastname@example.org with your order number and a brief explanation of your return/exchange. We will then issue you with a Returns Authorisation Number (RAN) and instructions on how to return your order.
All items are to be returned within 7 days from the date of issue of your RAN. Items received after the 7-day time frame will be assessed at our discretion. Items returned without an RAN will not be accepted and will be returned at your expense.
All items returned to Lucky Surf & Supply are the responsibility of the purchaser. We recommend that you post your return via registered post to avoid lost parcels and ensure proof of return.
Please send your returned goods along with valid RAN to:
Lucky Surf & Supply
3/417 The Entrance Road
Long Jetty NSW 2261